Frequently Asked Questions

A great starting place if you have questions

if needed, select a category below to narrow down the FAQs and corresponding anwsers.

Do you offer delivery?

Yes!  Minimum order amount for delivery is $1,500. Our delivery rates are based on flat mileage.  We deliver all year with our trucks and/or 3rd party carriers.  

All orders for delivery must be finalized by noon, 2 business days prior to the delivery date. Any additions received after this deadline cannot be guaranteed to make the delivery. Claims for damages or shortages must be made within 48 hours. Customer is always responsible to meet the truck and offload plant material at the time which has been prearranged.

What are your delivery rates?

Below are the Estimated Delivery Rates for a 20-26' Box truck (w/o shelving):

Miles

0-25  $450.00

26-50  $500.00

51-75  $550.00

76-100  $600.00

101-125  $650.00

126-150  $700.00

151-200  $750.00

201+ Request quote

Specific Locations

Staten Island  $650.00

Brooklyn  $700.00

Bronx  $700.00

Manhattan  $700.00

Queens  $700.00

Long Island  Request quote

Philadelphia  $500.00

Silver Springs, MD  $750.00

What time will I receive my delivery?

If we are delivering on our truck, we can work with you on a specific delivery time.  

If your order is being delivered via a 3rd party carrier, we cannot give you an exact time but we request carriers to arrive first thing in the morning, the plants are pre-pulled so all we need to do is load the truck. The carrier will contact you once the truck leaves our nursery with an estimated ETA.  We will also provide you with a delivery’s tracking PO# prior to shipping. On the day of delivery, you can visit TQL’s website and track the progress of the delivery. Simply go to their website (www.tql.com) and select TRACK SHIPMENT on the top bar, then you will be prompted to enter the PO# provided.